Shipping policy

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order is confirmed, you’ll receive an order confirmation email, followed by a shipping confirmation email with your tracking number once your package has been dispatched.

During peak seasons or sales events (such as Black Friday), processing times may take slightly longer. We appreciate your patience and understanding.

Shipping Times

We offer Free Express Shipping on all orders.

Estimated delivery times:

  • United States: 5–10 business days

  • Canada, UK, EU: 7–12 business days

  • Australia & New Zealand: 7–12 business days

  • Rest of the World: 10–15 business days

Delivery times may vary slightly depending on your location and customs clearance procedures.

Tracking Your Order

Once your order ships, you will receive an email with a tracking link to follow your package’s progress.
Please allow up to 48 hours for tracking information to appear after dispatch.

Shipping Fees

We proudly offer Free Shipping on all orders — no hidden fees or minimums.
If you select an optional Express Courier Upgrade (where available), fees will be displayed at checkout.

Incorrect Address or Delivery Issues

Please make sure your shipping address is complete and accurate.
We cannot guarantee address changes once an order has been processed.

If your order is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-shipment (additional shipping costs may apply).

Lost or Delayed Packages

If your order hasn’t arrived within the estimated timeframe, please contact us at info@luminastep.com.
We’ll help track your parcel and ensure your order reaches you as soon as possible.

Customs, Duties & Taxes

International orders may be subject to customs fees or import taxes, depending on your country’s regulations. These charges (if applicable) are the customer’s responsibility.

Contact Us

If you have any questions about your shipment, please reach out to our support team:
📧 info@luminastep.com
🕓 Our customer care team is available Monday–Friday, 9 AM–6 PM (GMT+8).